Shipping policy
Shipping Policy
At ZenSambodhi, we carefully prepare and ship every order to ensure your items arrive safely and in excellent condition.
Shipping Origin
All orders are carefully packed and dispatched from China.
We use reliable international express shipping services to provide fast and secure delivery worldwide.
Order Processing Time
Please allow approximately 2–4 business days for order preparation and processing before shipment.
Some handcrafted, limited, pre-order, or specially prepared items may require additional processing time. If an item requires a longer preparation period, this will be stated on the product page or communicated to you after your order is placed.
Estimated Delivery Times
Once your order has been dispatched, estimated delivery times are generally:
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United States: approximately 5–7 business days
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Europe: approximately 6–8 business days
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Southeast Asia: approximately 4–5 business days
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Other countries and regions: generally 5–10 business days, depending on the destination and local customs procedures
Please note that these are estimated delivery times and are not guaranteed.
International holidays, customs inspections, severe weather, natural disasters, carrier delays, or other circumstances beyond our control may occasionally affect delivery times.
Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and tracking information.
Please allow approximately 1–3 business days after shipment for tracking information to become fully available in the carrier's system.
Customs, Duties & Import Taxes
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country or region.
Unless otherwise stated during checkout, these charges are determined by local customs authorities and are the responsibility of the recipient.
ZenSambodhi is not responsible for delays caused by customs clearance procedures.
Incorrect Shipping Address
Customers are responsible for ensuring that the shipping information provided at checkout is complete and accurate.
If you notice an incorrect or incomplete address after placing your order, please contact us as soon as possible at:
We will do our best to update the address before shipment. However, once an order has been dispatched, we may no longer be able to change or redirect the delivery address.
Additional shipping costs resulting from an incorrect or incomplete address may be the responsibility of the customer.
Pre-Orders & Back-Ordered Items
If your order contains a pre-order or temporarily unavailable item, your order may be shipped separately.
Available items may be dispatched first, while pre-ordered or back-ordered items will be shipped as soon as they become available.
If your order arrives in multiple packages, separate tracking information may be provided for each shipment.
Lost, Delayed or Missing Packages
If your tracking information shows that your package has been delivered but you have not received it, please first check with household members, neighbors, your building reception, or the local delivery carrier.
If the package still cannot be located, please contact us at:
We will assist you in reviewing the tracking information and, where appropriate, contacting the shipping carrier.
Please note that ZenSambodhi cannot be held responsible for packages that are confirmed as successfully delivered to the shipping address provided by the customer.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible after delivery.
Please include:
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Your order number
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Photos of the shipping package
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Photos of the damaged item
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A brief description of the issue
Our customer support team will review the situation and assist you with the appropriate next steps.
Returns
For information regarding returns, exchanges, cancellations, and refunds, please refer to our Refund Policy.
Unless otherwise stated in our Refund Policy, customers may be responsible for return shipping costs.
Contact Us
If you have any questions regarding shipping or your order, please contact:
We are happy to assist you.